HostPapa Review

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HostPapa started as a small hosting company dedicated to US and Canadian small business customers in 2006. Since then, it’s grown to hosting 500,000 sites while still retaining its independence. Today, it has become one of the

While HostPapa only has data centers in the US and Canada, it offers Cloudflare CDN in all its packages, which helps cut down on international loading times. The company also provides phone support in several languages, making it an appealing option for international businesses.

Pricing

HostPapa - Pricing

HostPapa offers two main shared hosting solutions: Starter and Business. The Starter plan starts at $3.95 per month for a three-year contract, which goes up to $7.99 after renewal. The plan provides unmetered bandwidth, 100 GB SSD storage, two domains, and 25 sub-domains, SSL certification, Cloudflare CDN, and access to a website builder and cPanel control panel.

The Business plan starts at the same price of $3.95 per month for a three-year contract. The plan goes up to $12.99 on renewal. The main difference between the Starter and Business plan is unlimited SSD storage, and the Bussiness Plan allows for unlimited domain and sub-domain hosting.

It’s important to note that while both packages’ base price is appealing, it changes according to the length of the contract you sign. If you only sign up for two years, you’ll pay $4.95 per month, and a year-contract will set you back $5.95 per month on the Starter Plan.

Support

HostPapa provides an extensive array of support options, ranging from self-help videos to a comprehensive FAQ and 24/7 phone, mail, and email support. They offer support in different languages, including German, French, Spanish, and English, and have call centers in 18 countries.

Despite this impressive range of options, many ex-users report dissatisfaction with HostPapa’s service. Some people found it impossible to receive timely answers, while others struggled to get their problems resolved. While customer service is always hit-or-miss, the sheer volume of complaints should present a warning flag to prospective subscribers.

Pros

Plenty of Useful Features

Even HostPapa’s basic plan comes with several appealing features. Their ‘Essential Features’ include Cloudflare CDN, SSL certificates, and free website migrations. Unlike most other hosting services, HostPapa also gives you access to two domains with the basic plan, which, if you need it, is excellent value for the money.

HostPapa doesn’t skimp on the security side either. Basic security features include:

  • Anti-spam protection
  • Server firewall
  • Intrusion detection

The Business plan extends these features to include a dedicated IP address and domain privacy protection, giving you peace of mind that your website is relatively secure.

Good Uptime and Speed

The bare minimum that every web host needs to provide is reliable service and acceptable speeds. Luckily, HostPapa does both. The service boasts a 24-month uptime of 99.95%, which is above the industry standard of 99.8%.

HostPapa also has a respectable speed of around 700 ms, which is good enough for most small business websites.

Cons

Hidden Costs

Like most other web-hosting providers, HostPapa does a bait-and-switch where they almost double your monthly payments after your initial term expires. However, they also have some hidden costs that may catch you unaware, especially if you want to take advantage of their 30-day money-back guarantee.

Be sure to read the fine print and understand that HostPapa will charge you service fees if you decide to claim your money back or cancel your contract early.

Conclusion

Overall, HostPapa represents good value for money, especially if you’re in the market for two domains. The base plan offers enough features to be useful for individual websites and small businesses, though the three-year contract will drastically limit your ability to scale up.

While HostPapa does offer good uptimes, speeds, and deals, we still find it quite hard to recommend. In a competitive landscape, it does very little to stand out from the pack, and you may find a better deal with a larger provider.